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Store Policies

Thank you for shopping with Branches Catholic Books & Gifts. We trust that you will be delighted with your purchase. It is our prayer that the resources we offer will be of great inspiration to young and old alike, both readers and viewers. 

Item Availability

Occasionally we run short of an item ordered. If this occurs, a member of our team will contact you via email or phone and notify you of the expected delivery date of the back-ordered item. 

Order Fulfillment

Orders are generally shipped in 1-2 business days after your order is processed and standard shipping is normally 3-4 business days. Generally speaking, the delivery time for faith formation materials and religious articles is 1-2 weeks. 

Sales Tax

Only Canadian orders are subject to sales tax. 

Exchange Rates

All prices are featured in Canadian dollars. We match the USA MSRP and calculate the exchange based on daily rates. Also, when you shop with Branches, you will save the shipping and brokerage costs of your goods coming into Canada as we absorb these costs and do not transfer these costs to the buyer.  

Shipping and Handling

When your order is fulfilled, you will receive an email confirmation which will include a tracking number. All parcels are shipped fully insured. If a parcel happens to be lost, our team will conduct an investigation. Once confirmed missing, the order will be re-shipped express immediately. 

Return Policy

Refunds will be given within 10 days in the same tender as the original transaction minus shipping charges. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Personalized goods, special ordered items, opened CDs and DVDs, greeting cards and gift cards are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To return your product, you should mail your product to: 43 Maywood Avenue St. Catharines Ontario CA L2R 1C5. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Damaged Goods

You may notify us of the receipt of damaged or defective merchandise within 10 days of the original purchase date, and once approved, we will ship a replacement. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.